This is a full lesson, not a contents list. You will read three short texts, answer questions,
practise mixed vocabulary from lessons 1–15, then speak and write.
Use Show Teacher Answers only after your first attempt.
Reuse AP language: invoice, PO, mismatch, follow up, escalate, handover.
Sound natural with opinions: I agree, depends on, In my opinion.
Reuse life English: complaining politely, waste / cut down on, dream-job patterns.
Write one clear email that mixes professional tone + a polite request.
Warm-up
Talk for one minute (notes OK)
What is one finance phrase you still remember from early lessons?
What is one “Spanish trap” you try to avoid (I am agree, depends of…)?
Name one thing you want to cut down on in daily life.
Reading A · Lessons 1–5
Sofia’s blocked invoice before month-end
Sofia works in Accounts Payable in an SSC. On Thursday morning she opens a vendor email about invoice
INV-90314 for USD 2,430. The vendor asks why payment is late.
Sofia checks the system: the invoice is pending approval. There is a price
mismatch between the invoice and the purchase order, so she cannot process it yet.
She writes a short status update for her team: “Open item: waiting for PO correction.
Next step: buyer confirms by 15:00.” She also tells the vendor,
“I’m looking into this now. Could you confirm the PO number again?”
If the buyer does not reply before the month-end deadline, Sofia may need to
escalate the case to her team lead. She remembers the grammar tip from week one:
she has worked in AP for two years, but she sent the last reminder yesterday.
Comprehension
Why can’t Sofia pay the invoice yet?
What three parts does her handover-style update include?
When might she escalate?
Which verb form fits unfinished time: worked or has worked with “for two years”?
Suggested answers:
Pending approval / price mismatch between invoice and PO.
Status (open item), blocker (waiting for PO correction), next step (buyer confirms by 15:00).
If the buyer doesn’t reply before the month-end deadline.
has worked.
Reading B · Lessons 6–11
A delayed train and a soft disagreement
Marta’s train has a 40-minute delay. The stand-up starts at 09:00, so she messages the team:
“Could we move the call to 09:45? I’ll join as soon as I arrive.” Later that day, her laptop freezes.
She tells a colleague, “I’ve raised a ticket with IT. Could you walk me through the backup process?”
In the afternoon meeting, Tomás says, “In my opinion, the portal fix is more urgent.”
Elena replies, “I see your point, but finance controllers are waiting on three invoices today.
It depends on the deadline.” She almost writes “I am not agree” in the chat—then corrects herself to
“I don’t fully agree, but I understand.” After work she wants to switch off: she’s into hiking,
but “it depends on the weather.”
Comprehension
What polite request does Marta make about the meeting?
Correct or incorrect? “The workshop starts on 09:00.”
Rewrite Elena’s mistake: “I am not agree.”
Which is natural: depends of or depends on?
Suggested answers:
Could we move the call to 09:45?
Incorrect → starts at 09:00.
I don’t agree / I don’t fully agree.
depends on.
Reading C · Lessons 13–15
Dreams, complaints, and less waste
At lunch, Neil and Beth (from a podcast the team watched in self-training) come up in conversation.
Diego says, “When I was younger, I wanted to be a footballer. Now it is important to me to do something useful.”
Ana adds, “If I could do any job, I would be a travel photographer.”
Then Ana mentions her food-box delivery was late for two weeks. She found the courage to call customer service
and make a complaint. She was polite, not personal, and asked for a discount on the next order.
“I don’t like complaining,” she says, “but I’m entitled to a working service if I paid for it.”
Diego nods: “Same with plastic. We rely on it too much. I want to cut down on clingfilm and single-use bottles.”
Ana laughs: “I should cut back on long baths too—they waste water.”
Comprehension
Which pattern introduces a childhood dream job?
What three tips for polite complaining appear in the text?
Match: cut down on ≈ ________ (reduce / increase).
Give one example of single-use plastic from the text.
Suggested answers:
When I was younger, I wanted to be…
Be polite; don’t be personal; know what you want (e.g. a discount).
reduce.
clingfilm / single-use bottles (or similar).
Vocabulary mix
Match the word to the meaning
Write the letter next to each number (on paper or in notes).
Words
escalate
mismatch
recyclable
entitled to
handover
single-use
Meanings
can be used again as material after collection
pass an urgent problem to a higher level
used once, then thrown away
when two documents/numbers do not match
you should get this (e.g. because you paid)
clear update when you leave work for someone else
Answers: 1-B · 2-D · 3-A · 4-E · 5-F · 6-C
Interactive practice
Drag, drop, and type — mixed course language
Drag the best word into each gap
Tip: on touch screens, tap a word, then tap a blank.
There is a price Drop answer between the PO and the invoice.
If nobody replies, we may need to Drop answer the case.
I Drop answer with you on that. (not “I am ___”)
It Drop answer the deadline.
I’d like to make a Drop answer.
I want to Drop answer single-use plastic.
Answers: mismatch, escalate, agree, depends on, complaint, cut down on
Type the missing word(s)
Present Perfect: I in AP for two years.
Time: The stand-up starts 09:00.
Opinion: , we should wait. (not “according to me”)
Plastic you use once: plastic.
Need something to function: we plastic a lot.
Childhood dream: When I was younger, I wanted to a teacher.
Answers: have worked · at · In my opinion · single-use · rely on · be
Speaking
Role-play (pair or alone with a timer)
Scenario A · Vendor call (L2–3)
A vendor asks why INV-90314 is unpaid. Explain the mismatch, say you will follow up,
and do not promise a payment date you don’t have.
Scenario B · Soft disagreement (L11)
Partner A: “In my opinion, we should all return to the office every day.”
Partner B: disagree softly (I see your point, but… / It depends on…).
Scenario C · Life English (L14–15)
Tell a 60-second story: a polite complaint you made (or would make) + one thing you want to cut down on.
Writing
One email, two skills
Write 8–12 lines to a hotel (or food-delivery company). You paid for a clean room / on-time delivery,
but something went wrong. Be polite and not personal. Say what is wrong, what you want
(fix / discount / assurance), and give a clear next step.
Reuse course language: I’d like to make a complaint, I’m entitled to…,
Could you please…, I look forward to your reply.
Teacher tip: Check tone (polite), clear ask, no blame of one employee, and natural collocations (make a complaint, not “do a complain”).
Grammar & traps
Repair these sentences
I am agree with the escalation.
It depends of the approval.
According to me, we should wait.
She prepared the report yesterday. / She has prepared the report yesterday. ← choose
We have processed 100 invoices this month. / We processed 100 invoices this month. ← both possible? why?
I agree with the escalation.
It depends on the approval.
In my opinion, we should wait.
She prepared the report yesterday. (finished past time)
Both OK: Present Perfect = this month still open; Past Simple = seeing the month as finished / focusing on completed actions.
Homework
Before the next session
Record a 90-second voice note covering: one AP problem + one opinion (softened) + one “cut down on” goal.